Widerrufsrecht

RETURNS, EXCHANGES AND FAULTS

We want all our customers to be completely satisfied. According to Australian Consumer Law, Patchwork with Busyfingers is not obligated to issue a refund for a change of mind or incorrect selection. However, in the rare event of a manufacturing fault, we will happily replace the defective item or provide a 30-day store credit if the item is significantly different from the description.

To qualify for a return at our store, your item must be unused and in the same condition as when you received it. You have 14 days from the date of purchase to return any items you are not satisfied with. Please note that store credits will be issued upon receiving the returned items, excluding any shipping and handling charges, Block of the Month membership fees, and Sale Items. Also, please be aware that due to copyright laws, patterns and books cannot be returned. You can receive a store credit within 30 days of the purchase date, if you have the receipt.

We require that all returns must be in original condition and packaging. We reserve the right to refuse any returns due to returns received outside of our 14-day return policy, damage, smoke or animal odour. 

All sale section items are final, no exchanges or refunds. Please read descriptions carefully, all sizes are stated. If the item received is faulty, please review the below Faults policy.

If you discover a fault in your product, please get in touch with us as soon as possible. We take all feedback seriously and will act promptly to prevent similar issues in the future.

To report faults, please email us with your order number and images of the fault within 48 hours of receiving the product. If your item has been damaged during transit, we will either send a replacement or ask you to return the item (we will provide a return label from our warehouse).

CANCELLATION OR CHANGE OF MIND

It is the customer's responsibility to check the delivery address and details before placing the order. If a package is unable to be delivered to the provided address, we will reach out to you to arrange a re-delivery at your expense. Alternatively, you will be refunded the purchase cost minus shipping charges.

If you need to cancel your order, please contact us immediately. Once an order has been processed, it cannot usually be cancelled. If you do need to return the item, it must be in its original condition, and we will refund the product price paid, minus the initial postage charge excluding block of the month, subscriptions or sale items.

We are unable to make changes to orders once they have been placed. This includes modifying item colours or styles, adding or removing items, and applying quilters credits or discount codes.

INCORRECT ITEMS RECEIVED, DAMAGED OR MISSING

Although we strive for 100% accuracy with every order and have both electronic and manual checking systems in place, mistakes can still happen. If you receive the wrong item, please contact us right away with photos and your order number, and we will email you a return label. Once you confirm that the incorrect item (unused and in its original packaging) has been sent back, we will promptly ship out the correct item to you. However, if the incorrect item has been removed from its packaging and used, we are unable to accept it for return.

We make sure that products safely reach your door. If an item is damaged during transit, Australia Post requests that you take it to your local post office for assessment. If an item is stolen or missing, Australia Post will need to investigate. Please contact us with any breakages, including images of the product in its original packaging. At our discretion, we may organise a replacement for you.

SALES AND GIFT CARDS

Sale prices are final, and no other offers are eligible. Customers may choose to use referral or welcome codes instead of the sale code.  We reserve the right to cancel any order that has misused a discount or referral codes.

During sale periods, there is a slightly extended dispatch time. If you need your order quickly, please select express post at checkout to minimise the transit time. This will only expedite the shipping time, not the processing of your order. Orders for sale items are not eligible for a refund.

Our gift cards act as currency. You can use one-off codes, but sales exclude gift cards and discount codes. Also, you cannot use gift cards to purchase other gift cards.

SMALL OBJECTS

Please ensure that small parts and objects are kept out of the reach of young children.

PRE-ORDER DELIVERIES

Pre-order items mean you're ordering an item not yet in stock. Lead times before dispatch can vary from 2-6 weeks from the time of order. Once shipped regular delivery times will apply. Any items ordered alongside a pre-order item will not be dispatched until the final product/s has arrived in our warehouse. If you would like other items earlier, please place a separate order. Cancellation and change of mind policies apply to pre-orders. Please ensure shipping addresses have been entered correctly and note that we cannot be held responsible for any delays due to unforeseen circumstances, but rest assured, we'll be doing our best to get your items to you ASAP. We will keep you updated with any changes.

COMBINING ORDERS

Our warehouse operates efficiently to dispatch orders as quickly as possible, in the sequence they are received. Therefore, we are unable to combine orders or issue refunds for excess postage.

PRODUCT COLOURS

While we do our best to accurately represent product colours, in particular fabrics, please note that due to variations in monitors and screens, some colours may appear different on screen than they do in real life.

COPYRIGHT AND INTELLECTUAL PROPERTY

Please note that purchasing any Patchwork with Busyfingers or any other brand's product does not transfer reproduction rights. You must obtain permission before using or reproducing any images or designs. All designs belong to Patchwork with Busyfingers, regardless of whether you have purchased a product from us. All designs are protected by registered trademarks, copyright, and intellectual property laws. © 2024 onwards Patchwork with Busyfingers. All Rights Reserved.